Welcome to Bostitch Store’s FAQ section. Here you’ll find answers to common questions about our products, delivery, payments, and more. If you can’t find what you’re looking for, please contact our customer service team at [email protected].

Product Questions

What types of products does Bostitch Store specialise in?
We specialise in high-quality building hardware and door solutions, including brick slips, cable management products, various types of screws and bolts, door frames and linings, internal and external doors (including fire doors and French patio doors), and flooring solutions.
Are your doors pre-hung or slab doors?
We offer both options depending on the product line. Please check individual product descriptions for details or contact our customer service team for specific information about particular door products.
Do you offer matching hardware for your doors?
Yes, we carry a selection of door handles and other hardware that complements our door products. Many customers find it convenient to order these together for a coordinated look.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting the option to register. Having an account allows you to track orders, save your delivery details, and view order history.
Can I modify or cancel my order after placing it?
You may request order modifications or cancellations within 1 hour of placing your order by emailing us immediately at [email protected]. After this window, we cannot guarantee changes as we process orders quickly.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password.

Payment Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions and never store your full payment details on our servers.
Why was my payment declined?
Payment declines are usually due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and contact your card issuer if the problem persists.

Delivery Questions

What are your delivery options?
We offer two delivery options:
– Standard Shipping (£12.95): Processed in 1-2 business days, delivered via DHL/FedEx in 10-15 days after dispatch
– Free Shipping (orders over £50): Processed in 1-2 business days, delivered via EMS in 15-25 days after dispatch
Do you ship internationally?
Yes, we ship worldwide except to some remote areas in Asia. Please note that international deliveries may be subject to customs fees in your country, which are the customer’s responsibility.
How are large items like doors shipped?
Bulky items are specially packaged and may ship via freight carriers. You’ll receive specific delivery information for these orders, which may require additional handling.
Can I change my delivery address after ordering?
Address changes must be made before your order ships. Contact us immediately at [email protected] if you need to make changes.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original condition with all packaging intact. Some large or special order items may be exempt – please check product details.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions. Please do not send items back without authorization.
When will I receive my refund?
Refunds are processed within 5 business days after we receive and inspect the returned items. The timing of the refund appearing in your account depends on your payment provider.

Additional Questions

Where is Bostitch Store located?
Our company address is 18 Friargate, Preston, GB PR7X 2JP, United Kingdom.
How can I contact customer service?
Our customer service team can be reached at [email protected]. We aim to respond to all inquiries within 24 business hours.
Do you offer bulk discounts?
We may offer quantity discounts on certain products. Please contact us with the product codes and quantities you’re interested in, and we’ll provide pricing information.

Still have questions? Our customer service team is happy to help. Email us at [email protected] for personalized assistance.