Privacy Policy

Welcome to Bostitch Store (“we”, “us”, or “our”). We are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homefixersstore.com or make purchases from our store.

This policy applies to all professional contractors, trade customers, and DIY enthusiasts who use our services, primarily serving the building and hardware industry across our global markets (excluding some remote Asian regions).

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information

• Contact Details: Name, email address, phone number, shipping/billing address
• Payment Information: Credit/debit card details (processed securely via PCI-DSS compliant systems), PayPal account information
• Order Information: Purchase history, product preferences (such as doors, hardware, or building materials)
• Account Information: Username, password (hashed), security questions for registered users

Non-Personal Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, click patterns, search queries (particularly for building products like brick slips, door systems, or decking screws)
• Cookies Data: See our Cookie Policy below

2. How We Use Your Information

We use the collected information for legitimate business purposes:

• To process and fulfill your orders for building materials and hardware products
• To provide customer support for trade professionals and DIY customers
• To improve our product offerings (such as door systems, flooring, or decking solutions) and website functionality
• To communicate about orders, products, services, and promotional offers relevant to the building trade
• To prevent fraud and enhance payment security (using 256-bit SSL encryption and 3D Secure authentication)
• To comply with legal obligations and protect our legal rights

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operations (payment processors like Visa/MasterCard/JCB, shipping carriers, IT services)
• Legal Requirements: When required by law or to protect our rights (e.g., fraud prevention)
• Business Transfers: In connection with any merger or sale of company assets
• Aggregated Data: Non-identifiable data may be shared for market analysis (e.g., trends in door hardware or building material purchases)

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve customers globally (excluding some remote Asian regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Storage and Security

We implement robust security measures appropriate for our trade customers:

• PCI-DSS compliant payment processing
• 256-bit SSL encryption for all transactions
• Advanced fraud detection systems
• Regular security audits
• Limited access to personal data within our organization
• No storage of full payment details on our servers

Data is retained only as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request erasure of your data under certain circumstances
• Restriction: Limit how we use your data
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Necessary for site functionality (e.g., shopping cart for bulk orders)
• Performance Cookies: Help us understand how customers use our site (e.g., navigation patterns for building products)
• Functionality Cookies: Remember your preferences (e.g., trade customer status)
• Targeting Cookies: Used to deliver relevant ads for building materials and hardware

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Changes to This Policy

We may update this policy periodically. We encourage you to review this policy regularly.

9. Contact Us