Shipping & Returns

At Bostitch Store, we’re committed to providing professional builders, tradespeople, and DIY enthusiasts with high-quality building materials and hardware, backed by reliable shipping and a straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receipt (excluding weekends and public holidays).

Shipping Options

We offer two shipping methods to meet your project timelines:

• Standard Shipping (£12.95) – via DHL or FedEx
  • Delivery within 10-15 business days after dispatch
  • Includes tracking information
  • Recommended for time-sensitive projects
• Free Shipping – via EMS (for orders over £50)
  • Delivery within 15-25 business days after dispatch
  • Includes basic tracking
  • Ideal for non-urgent orders

Returns & Exchanges Policy

We stand behind the quality of our building products, from door systems to decking screws. If you’re not completely satisfied, you may return most items within 15 days of receipt.

Who Can Return Items?

Our returns policy applies to all customers – whether you’re a professional contractor, trade customer, or DIY enthusiast.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Fire Doors (once installed or specially ordered)
• Custom-cut materials (specific lengths of door linings or timber)
• Opened hardware packaging (screws, bolts, or fittings where quantities cannot be verified)

Return Conditions

To be eligible for return or exchange:

• Item must be unused and in original packaging with all tags/labels
• Original proof of purchase (order number) must be provided
• Return must be initiated within 15 days of delivery
• Items must show no signs of installation attempts or damage

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with your return request using this format:

2. Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Include this RMA number clearly on your return package.

3. Package Your Items

Securely pack items in their original packaging. For hardware like carriage bolts or cable ties, ensure all pieces are included. Use protective packaging for fragile items like door handles or glazed doors.

4. Ship Your Return

You have two return shipping options:

• Self-arranged return: Ship using your preferred carrier (must include tracking)
• Prepaid label: For faulty items, we may provide a prepaid return label

Send your return to:

Bostitch Store Returns
18 Friargate
Preston, GB PR7X 2JP

5. Processing Your Return

Once received, we’ll inspect items within 3-5 business days. You’ll receive email confirmation when your return is processed.

Refund Information

Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
• PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges (e.g., different size of door frames or color of brick slips):

1. Follow the standard return process above
2. In your return email, clearly state the replacement item required
3. We’ll process the exchange once the original item is received
4. Any price differences will be charged/refunded accordingly

Damaged or Faulty Items

If you receive damaged goods (e.g., cracked tiles or defective door hardware):

• Contact us within 48 hours of delivery
• Provide photos of the damage
• We’ll arrange a replacement or refund at no additional cost

For any questions about our shipping or returns policy, contact our team at [email protected] or +44 (0)XXXX XXX XXX.