Term and Conditions

Welcome to Bostitch Store! These Terms and Conditions govern your use of our website (www.homefixersstore.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional builders, tradespeople, and DIY enthusiasts aged 18 or older. By using our site, you confirm you have legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Bostitch Store or our suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We take care to ensure our product descriptions for items like brick slips, door systems, and hardware are accurate. However, slight variations in color or dimensions may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products (including door linings, fire doors, and decking screws) are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Professional Advice

While we provide product information, we recommend consulting with qualified professionals for specific building advice. Bostitch Store is not liable for improper installation or use of products.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept when we dispatch your items. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order.

3.4 Order Changes

Contact us immediately at [email protected] if you need to modify an order. We cannot guarantee changes can be made once processing begins.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days post-dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days post-dispatch

We ship worldwide except to some Asian countries and remote locations.

4.2 Delivery Issues

You must inspect goods upon delivery. Report any damage within 48 hours with photos to [email protected].

4.3 Failed Deliveries

If delivery fails due to incorrect address or recipient unavailability, additional shipping fees may apply for redelivery.

5. Returns and Refunds

5.1 Return Policy

Most unopened, unused items in original packaging can be returned within 15 days of receipt. Exceptions include:

• Installed or specially ordered fire doors
• Custom-cut materials
• Opened hardware packaging

5.2 Return Process

Email [email protected] with your return request including order number and reason. We’ll provide a Return Merchandise Authorization (RMA) number and instructions.

5.3 Refunds

Refunds are issued to the original payment method within 5-10 business days (credit/debit) or 3-5 days (PayPal) after we receive and inspect returned items. Original shipping costs are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate contact, delivery, and payment information. We’re not responsible for delays or failures due to incorrect information.

6.2 Proper Use of Products

You agree to use all products (including door hardware, screws, and building materials) for their intended purposes and in accordance with manufacturer guidelines and local building codes.

6.3 Compliance with Laws

You’re responsible for complying with all local regulations regarding the purchase, installation, and use of our products.

7. Liability Limitations

7.1 General Liability

Bostitch Store’s liability is limited to the purchase price of the goods. We’re not liable for:

• Consequential or indirect damages
• Improper installation or use of products
• Events beyond our reasonable control

7.2 Product Liability

Our liability for defective products is limited to replacement, refund, or credit at our discretion. Claims must be made within the return period.

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

8.2 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

8.3 Contact Information

For questions about these terms, contact:
Bostitch Store
18 Friargate
Preston, GB PR7X 2JP
Email: [email protected]
Phone: +44 (0)XXXX XXX XXX